Refund policy

We’re here to help you find the right product and support you after your purchase. If you need to arrange a return, have a problem with an item, or have questions about compatibility, please contact our team.

Returns at a Glance

Eligible products can be returned by requesting a Return Authorization within 35 days of delivery. Items must be unused, in new condition, and complete in their original packaging.

There is no restocking fee for eligible returns. Shipping costs and the special conditions for machines that use water are explained below.

How to Start a Return

Email: sales@evacuumsandmore.com
Phone: (888) 429-8828
Hours: Monday–Saturday, 10 AM–6 PM Eastern Time

We’ll provide a Return Authorization number and instructions for sending your item back. Please contact us before shipping your return so we can direct it to the correct location and process it smoothly.

Your return must arrive within 21 days after we issue your Return Authorization.

Preparing Your Return

Please return your item:

Unused and in new, resalable condition.
In its original packaging.
With all original accessories, manuals, and components.

Pack the item securely to help protect it during shipping. We recommend using a trackable, insured shipping service with signature confirmation.

Used or damaged items fall outside our standard return policy. If an item arrives in a condition that affects its eligibility, we’ll contact you to explain our findings and discuss the available options. Any exception is reviewed individually.

Machines That Use Water

Steam cleaners, carpet shampooers, extractors, and other machines that use water are eligible for standard returns only if they have not been removed from their original box. Once removed, these machines cannot be returned under our standard policy, even if unused.

If you’re unsure whether a machine is right for your needs, please contact us before unpacking it. We’ll be happy to help.

If your machine is defective when first unpacked or tested, we’ll help arrange a replacement as described below.

If Your Product Arrives Defective

Please contact us if your product is defective out of the box or during its initial test. We’ll provide a prepaid return label for the defective item and arrange a replacement.

This assistance also applies to machines that use water, including those removed from their packaging.

If a fault develops after the product has initially worked properly, the manufacturer’s warranty applies. Contact our team for help understanding the next steps.

Return Shipping and Refund Amounts

For eligible returns of non-defective items, including an incorrectly ordered part or a change of plans:

You cover the cost of shipping the item back to us.
Any original shipping charge paid at checkout is non-refundable.
If your order shipped free, the actual cost we paid to ship it to you will be deducted from your refund.
We do not charge a restocking fee.

If you’re unsure which part to order, contact us with your machine’s model number before purchasing. We’re happy to help check compatibility.

Receiving Your Refund

Once your return arrives, we’ll inspect it to confirm that it meets the return requirements and email you with the outcome. If there are any concerns, we’ll explain them and discuss the available options with you.

Approved refunds are issued to your original payment method within 5–10 business days after approval. Your bank or payment provider may need additional time to display the credit.

Order Changes and Cancellations

Need to change or cancel an order? Please contact us as soon as possible.

Orders can be changed or canceled before shipment. If your order is already on its way, we’ll help you arrange a return under the guidelines above.

Missing Items or Shipping Damage

Please check your order when it arrives and contact us within 5 days of delivery if anything is missing or damaged.

For shipping damage, please keep the packaging and take photos of the item and box. These details help us work with the carrier and resolve the issue.

Manufacturer Warranties

Please keep your receipt as proof of purchase for warranty service.

We are an authorized dealer for Miele, SEBO, Riccar, Simplicity, Oreck, Titan, and CleanMax. Products from these authorized brands include the full manufacturer’s warranty. Warranty coverage for other products follows the respective manufacturer’s terms.

Coverage and service procedures vary by brand and product. If you need assistance, contact us and we’ll help you understand the applicable warranty process.

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